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Laptop Keyboards

Return and Exchange Policy

Purchases made at Power-battery.com.au are covered by a 30-day return policy. Please fill out the RMA (Return Material Authorization) form here before returning an item.

  • Non-defective returns are subject to a 15% restocking fee. Shipping is nonrefundable.
  • Returns must be received within 30 days from the date the order was shipped out unless otherwise specified by a customer service rep.
  • After 30 days, customers are only eligible for a replacement under the warranty. If no replacement is available, an exchange for a comparable model and/or store credit will be issued at our discretion.
  • All returns must be shipped at the customer's expense unless the item meets the following criteria:
    * The wrong item was inadvertently shipped out of our warehouse.
    * The item was not as described and/or misadvertised.
  • If an RMA return is deemed eligible for return shipping, we will reimburse the customer in accordance to rate provided by USPS.
  • The turnaround time for most refunds and replacements is 7 - 14 business days after we receive the product.
  • We recommend customers use an insured shipping method with a tracking number to return any merchandise back to us. Power-battery is not responsible for packages that are lost or damaged in transit back to us.
  • Products must be returned in like-new condition with all accessories and packaging to be eligible for an RMA.
  • Power-battery is not responsible for personal data and/or non-related products left in the returned merchandise.
  • Any physical damage on a product will automatically void its return policy/warranty and we will return any products that exhibit physical damage back to the customer